Our quality approach Since 1987 KCI has been working within clearly defined Quality management principles, according to the ISO 9001 standard. The Management Team of KCI believes in Quality as:

a success factor for development
a way to create attainable and long-lasting competitive advantage
the best means to meet the needs of customers, shareholders, collaborators and stakeholders
a way to meet statutory and regulatory requirements through numerous improving initiatives in all companies within the Group.

Our quality activities In order to guarantee the maximum customer satisfaction over time, a number of priority intervention areas has been defined regarding:

processes
organisational models
search for continual improvement
Specific programmes have been developed for each of these areas:
Maximising effectiveness and efficiency with particular attention to

improved productivity
continued innovation
flexibility and precision in services
a way to meet statutory and regulatory requirements through numerous improving initiatives in all companies within the Group.

Continued commitment to research, development and implementation of methodologies designed to pursue excellence in all company processes
Result-orientation, with emphasis on initiative, competitive system, collaboration, empowerment, team-work